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Join Us Now - Technical Support Officer

APCO is part of Harvest, the technology division of Hili Ventures, a group engaged in multi-sited activities with McDonald’s and Apple, logistics, engineering, technology and property.

APCO is a market leader in payment solutions, offering systems with payment processing for debit, credit cards and other payment platforms, including processing for mail and telephone order. APCO’s major clients include local and international banking organizations, retail operations and internet merchants.

THE ROLE

Based in Malta and reporting to the Customer Experience officer, the Technical Support Officer will be responsible for linking the online client with the bank so that online payments can be processed. This involves:

  • Providing support via email, call, skype and company ticketing system.
  • Review of cases with team leaders in order to provide effective feedback.

 THE REQUIREMENTS

The successful candidate will possess the following abilities:

  • Fluency in English
  • Excellent communication skills
  • Excellent organizational skills
  • Time management and prioritization by urgency

Ideally, the candidate should possess previous experience in a customer care role but training will be provided on the job. Knowledge of other languages would be considered an asset.

Applicants must send a detailed CV with a covering letter to Mikaela Papagiorcopulo at [email protected] by Friday 18th May 2018. Applications will be treated in the strictest confidence and will be acknowledged after the closing date. Two employer references may be requested at second interview phase.

Join Us Now!

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Our Solutions

Why us?

Personalised and Flexible Service

We offer a tailored service and strive to provide customers with the necessary time and attention.

Robust and Trusted Platform

Our platform caters for high volumes with 100% availability guarantee. We constantly innovate and roll-out system updates and new features.

Your Single Point of Contact

We negotiate volume pricing on your behalf and handle all discussions with our processors and payment providers.

Industries We Serve


We designed our platform to cater to numerous industries. If yours is not listed here, give us a shout!

Detect fraudulent transactions earlier, increase approval rates and mitigate chargebacks, reach more customers and maximise your transaction success rates. Contact our experienced team to assist you in navigating the complex waters of payments for online gaming industry.

Maximise your e-commerce transactions from shoppers worldwide using different channels and currencies. The team at APCOPAY brings extensive knowledge and experience in the industry and will assist you in optimising your payment solutions ensuring seamless customer shopping experience.

Integrate APCOPAY with your online reservation software and perform authorizations on credit cards with delayed capture, upselling through tokenisation, advance cards verification for quicker groups check-in, etc. These and many more features designed for travel industry will ensure seamless booking experienc...

Our aim at APCOPAY is to create ways to make payments simple and give users the experience they want. Our global coverage, 100+ currencies, 30+ languages will help you to engage customers across the globe and maximise your conversions.

Our effective anti-fraud suite, risk management, inbound and outbound payments in multiple currencies coupled with long term relationships with reliable banks make as the perfect payments processing solution provider for Forex brokers and platforms.

Use APCOPAY to get paid securely from customers worldwide. Mobile payments, dynamic registration, early bird discounts, tokenisation and many more features to ensure seamless checkout for your customers and greater revenue for you.

Our Partners

harvest-logo

Apco Systems forms part of Harvest, the Hili Ventures Technology Division. Harvest delivers system engineering, software development, security solutions, integrated business applicationse-payments platform, business intelligence as well as other IT Services. With Harvest management expertise, technological prowess and operation excellence is guaranteed.

Find out more about Harvest

Let’s keep in touch!

place

Apco Systems
Nineteen Twenty Three, Valletta Road
Marsa, MRS 3000, Malta

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